Refund policy

At [The Jayco Way], we strive to provide our customers with high-quality hair products and exceptional service. Due to the nature of our products, all sales are final. We do not accept returns for refunds or store credit.

**Exchanges**

In the rare event that you receive a damaged or incorrect item, we will gladly exchange it for you. To initiate an exchange, please contact our customer service team at [support@jaycoway.com] within 7 days of receiving your order. Please provide your order number and details of the issue.

**Conditions for Exchange**

- The item must be unused and in its original packaging.

- The hair must be in its original condition with no signs of wear, damage, or alteration.

- You are responsible for the cost of return shipping.

- Exchange requests must be made within 7 days of receiving your order.

- Exchanges are subject to product availability.

**Exchange Process**

Once we receive your exchange request and verify that it meets the conditions stated above, we will provide you with instructions on how to return the item. Upon receipt of the returned item, we will inspect it to ensure that it meets our exchange criteria. If the item qualifies for exchange, we will promptly ship out the replacement product within 2-3 business days.

**Damaged or Incorrect Items**

If you receive a damaged or incorrect item, please contact us immediately at [support@jaycoway.com] with photos of the damaged item or details of the incorrect item received. We will work with you to resolve the issue promptly.

**Contact Us**

If you have any questions or concerns about our return and exchange policy, please contact our customer service team at [support@jaycoway.com]. We are here to assist you and ensure your satisfaction with our products.

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